Welcome to Germain Toyota of Columbus

Update to an earlier review- We recently purchased a vehicle from this dealership and had to make a return visit shortly after for a slight issue with the car. Honestly, even having to come back gave us an even greater appreciation for how incredible this dealership and their team are. Starting with Avon, the Client Services Specialist — the REAL star of the show! He is absolutely hilarious, so easy to talk to and joke around with, and genuinely fantastic at his job. He made what could have been an annoying situation feel completely stress free. He is truly a breath of fresh air and the kind of person who makes you remember why great customer service matters. And then Sales manager Shea — sweet Shea. ❤️ He is genuinely one of the sweetest humans ever. He went above and beyond for us and made sure we felt taken care of every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. If we have to see Shea again, it honestly won’t be soon enough! And of course, DJ, our salesman — the coolest guy around! He was just as helpful and accommodating when we came back as he was when we originally purchased the vehicle. He made everything easy, answered whatever we needed, and was there to help without ever making us feel like a burden. We originally drove two hours from Cleveland to Columbus to buy this vehicle, and we would absolutely do it again. Even after having to return to the dealership for an issue, the way this team handled everything only reinforced that we chose the right place.

Sulayman Nyang great experience, would buy another new car from him, hopefully he will be here 15 years from now.....

We drove from Cleveland to Columbus specifically for a car on their website, and I can honestly say it was worth every single minute of the two hour drive and the couple of hours we spent at the dealership. We will absolutely be coming back here for a long time to come! First, DJ, our salesman- he was truly one of the kindest people we’ve ever worked with at a dealership. He was incredibly knowledgeable about the vehicles, patient, personable, and just genuinely enjoyable to talk to. He was also so kind and patient with my 13 year old. He never made us feel rushed or pressured and made the entire experience so easy and enjoyable. Next, Shea, the sales manager- literally SO nice. He was not the typical overbearing sales manager you sometimes encounter at dealerships. He was personable, friendly, chatty, and genuinely pleasant to work with. Not rude or pushy in the slightest. He made us feel comfortable and welcomed rather than like we were just another sale. And finally, the finance manager- AJ, we were so impressed with him as well. He was completely transparent and didn’t hide a single fee. He was straightforward about everything he was offering, explained things without rushing us, and never once made us feel pressured or uncomfortable. We actually enjoyed sitting in his office and talking with him, which is not something I think most people say about the finance department at a dealership 😂. And honestly, even the other salesmen we interacted with were incredibly friendly. At this point, I’m convinced being ridiculously nice must be a requirement to work here. Everyone we came across was welcoming, helpful, and genuinely pleasant. From start to finish, everyone we dealt with was kind, honest, personable, and professional. Buying a car can be stressful, but they made the entire experience genuinely enjoyable. Thank you DJ, Shea, and AJ for making the two hour drive completely worth it. We’ll definitely be back! ♥️

Nice and delicious

Isaiah was very helpful, kind, and made the process smooth. I would highly recommend working with him on your next car purchase!

I had such a great experience at Toyota Germain of Columbus! DJ got me into a 2021 Grand Cherokee, and I couldn’t be happier with my experience. I already knew which vehicle I wanted, and DJ reached out to me the same day to see if I wanted to come in for a test drive. He was super helpful from the very beginning! I work third shift and had my baby shower around the same time, so my schedule was definitely a little crazy, but DJ was so flexible and worked around my availability. He was very communicative, kind, patient, and easy to work with. DJ made the whole process so much easier and made sure I was taken care of. I’m really happy with my experience and would 100% work with him again! If you’re looking for a vehicle at Toyota Germain of Columbus, I definitely recommend asking for DJ and Brian for finance!

(Translated by Google) First-class service. (Original) Atencion de primera.

Worked with Isaiah

Had a great experience buying a used car here. Andy was fantastic, helpful, and transparent. The process was easy from start to finish. I called a lot of dealerships during the process to compare different options and prices, and the quality of care absolutely earned my business.

Sulayman Nyang was a pleasure to work with. He was great at communicating through the process, attentive to each and every question or concern that my family and I had brought to his attention. The only complaint I had which wasn’t a direct reflection of Sulayman was the wait from the time that we were done with our paperwork to the time we got to be in contact with the the finance staff. Everyone was great it was a pleasure to buy from Germain Toyota.

Isaiah was able to help me

Isaiah Smith was Very helpful and knowageable but not forceful. Great job Isaiah.

Very easy and simple process buying my used golf GTI, had papers signed around an hour in. Ask for Andy Yaple.