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Germain Toyota of Columbus
5777 Scarborough Blvd
Columbus, OH 43232
Phone 1-866-456-3089
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Germain Toyota Inc
5777 Scarborough Blvd
Columbus, OH 43232
Phone: 1-866-456-3089
Fax: -
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Survey Questions
How satisfied were you with the convenience of the Service Department’s hours?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
Were services available to you both an appointment and non-appointment basis?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
When arriving for service were you greeted promptly?
Completely Satisfied
Very Satisfied
Satisfied
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How satisfied were you that all dealership personnel treated you in a courteous, fair and professional manner?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
How satisfied were you that your Service Consultant took enough time to thoroughly understand your service request?
Completely Satisfied
Very Satisfied
Satisfied
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Not At All Satisfied
Were you offered transportation options?
Completely Satisfied
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How satisfied were you that you were kept informed about the status of your service request?
Completely Satisfied
Very Satisfied
Satisfied
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Not At All Satisfied
Was your vehicle ready by the original time promised?
Completely Satisfied
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How satisfied were you with the explanation you were given of all services performed?
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Satisfied
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Overall, how satisfied were you with your Service Consultant?
Completely Satisfied
Very Satisfied
Satisfied
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Not At All Satisfied
Were ALL of your service concerns corrected on this service visit?
Completely Satisfied
Very Satisfied
Satisfied
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How satisfied are you that your vehicle was fixed right on this service visit?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
Were you given a copy of the completed repair order/ invoice?
Completely Satisfied
Very Satisfied
Satisfied
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Not At All Satisfied
Were you contacted shortly after this service visit to determine your satisfaction with the dealership’s service?
Completely Satisfied
Very Satisfied
Satisfied
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Not At All Satisfied
Based on this service visit, overall, how satisfied are you with Germain Toyota?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
Would you recommend this dealership for service?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
Overall, how satisfied are you with your Toyota?
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
Additional Comments
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Germain Toyota of Columbus
1-866-456-3089
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